UPS 3 Day Select®
UPS 2nd Day Air®
UPS Next Day Air Saver®
All of these shipping methods carry a fee that is clearly stated on our website once you are in the checkout and have entered your shipping zip code.
Under normal circumstances, in stock orders placed by 12:00 PM EST are usually shipped out the following business day (Monday through Friday, excluding national holidays).
Due to a recent surge in online ordering across the country, most in stock orders are currently shipping out in 1-3 business days. Orders containing products that are not in stock can take longer to ship. For products that are not in stock you can provide your email by clicking the Notify Me button on the product page and when that item is available an email notifying you the item is available will be sent.
According to regulations, products labeled “ORM-D” cannot be shipped to Alaska, Hawaii, and Puerto Rico, P.O. boxes or APO/FPO addresses. These products can only ship via UPS and are not eligible for expedited shipping.
If your product was shipped to you by freight carrier (i.e. UPS Freight, etc.) we ask that you follow a few steps to ensure quality of your product: First, please inspect the product for visible damage before the carrier leaves. If there are damages, please make notes on the Bill of Lading (delivery receipt). Finally, notify Customer Service at email@example.com. Products that are properly returned, according to these guidelines, are eligible for a refund in the form of a credit to the original method of payment.
Return shipping costs will be at the customer’s expense. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling), less any applicable restocking fees. A restocking fee may apply to large orders. Please keep in mind that credit card companies vary in the time they take to post credits. Please contact Customer Service by email firstname.lastname@example.org to receive an RMA (Return Merchandise Authorization) number. Customer Service hours are:
Mon-Friday 8:00am to 5:00pm EST
International Buyers Notice
We would like our international customers to know when shipping orders internationally there may be additional charges incurred when the order is processed through customs. Charges such as import duties, taxes, and other customs charges are not included in the item price or shipping charges. The charges are assessed by the receiving country’s customs office and are determined by the listed value of the package. These charges are the buyer’s responsibility and are collected by the delivering freight/shipping company. Please do not confuse these with shipping charges from Interxports Solutions, LLC.